Home
Business-Wise
Kate's Collage
"Vinny Da Vendor"
"Benny Da Buyer"
Kizer & Bender
Newsbriefs
Memory, Paper & Stamps
Category Reports
Designing Perspectives
Subscribe to CLN
Legal Q & A
Scene & Heard
Jobs
Tech Topics
Industry Research
Store Layout/Design Tips


Creative Leisure News
2677 Ashley Ct.
Tremont, IL 61568
Phone: 309-925-5593
Fax: 309-925-9068
Email: mike@clnonline.com

 

 


Date: April 21, 2003
Vol. VII, No. 8

Printer Version

TABLE OF CONTENTS

bulletCommentary: "Tipping" Interest Your Way
bulletA.C. Moore Profits Slip
bulletMarch: A Bad Month, But ...
bulletSARS Kills an Industry Veteran
bulletSARS Update
bulletScrapbook News
bulletACCI News: General
bulletACCI News: Buyers
bulletACCI News: Exhibitors
bulletPriscillasclub.Com Premiers
bulletMoving Your Business: A Word To the Wise
bulletEmail: Stealing from Designers
bulletCLN's Online Product Preview
bulletRandom Notes, Random Thoughts
bulletMiscellaneous News
bulletBusiness Profile: Corporate Finance Associates
bulletThe Creative Network: Job Openings
bulletThe CLN Retail Index
bulletWords of Encouragement
bulletReminders

COMMENTARY: "TIPPING" INTEREST YOUR WAY

In Bob Ferguson's note about SARS (see article, below), he also talked about a woman Singapore officials call a "super infector." She apparently gave the disease to more than 90 people, including her father who died. Reading the story reminded me of Malcolm Gladwell's book, The Tipping Point, and his speech at the HIA show.

Gladwell said trends resemble epidemics in that they require certain key people (he called them "connectors" and "mavens") to spread the idea. Many years ago, Suzanne McNeill of Design Originals told me scrapbooking would be the next hot trend. I didn't know what she was talking about, but began looking for it. Soon after, I was in Salt Lake City to give a speech and visited a scrapbook store. I understood Suzanne's point and I started writing about it.

See how the idea spread? It's a key lesson for everyone trying to sell a product. If you're a retailer, find the connectors in your neighborhood and have them try/test the new products in your store. If you're a vendor, get CLN, the trade magazines, and some influential designers to write about your new line. If connectors like your new line, they'll tell the world.

[ top ]

A.C. MOORE PROFITS SLIP

Profits for the first quarter ended Mar. 31 were down -- as expected. Net income was $420,000 ($0.02/fully diluted share), compared to $875,000 ($0.06) a year ago. Sales grew 7% to $92.0 million, but same-store sales fell 2%.

CEO Jack Parker said, "We knew the first quarter of 2003 would be a challenge for us since we were up against a 14% comp store increase in 2002. We were impacted by both the weather and consumer uncertainty.

"Although we were not satisfied with the results this quarter," Parker added, "we are pleased with the significant progress we have made in our merchandising efforts. During this period, six main categories were re-plan-o-grammed with new and exciting merchandise offerings. We will continue this process throughout the next four months with eight additional categories to be re-set. This will put us in a very strong position for the third and fourth quarters. We remain confident that we will meet our earnings projection for the year 2003 of $0.84 - $0.88 per share based on anticipated comparable store sales growth in the range of 3% to 5%."

[ top ]

MARCH: A BAD MONTH, BUT ...

Once again our industry's public retailers outperformed the overall retail industry, but given the numbers, it's not much to crow about. Hancock was clearly the winner, with same-store sales rising 5.4%. Jo-Ann's also was on the positive side of the ledger, with a same-store sales increase of 3.1%; overall sales rose 1.2%.

Michaels reported overall sales rose 7.0% but same-store sales were flat. Traffic fell 1.0% but the average ticket increased 1.0%. CEO Michael Rouleau said "We are pleased with our performance this month in a very challenging retail environment. Our best results came in our Northeast, Southeast, and Mid-Atlantic zones and in our ready-made frames, custom frames, ribbon, general crafts, and apparel crafts departments."

Wal-Mart's same-store sales rose 0.7%, the discounter's lowest increase in recent memory and below the company's expectations.

Duckwall-ALCO dropped 5.5% and again omitted crafts when listing its strongest departments.

(Reminder: A.C. Moore and Rag Shops reveal sales figures at the end of each quarter, not by month.)

Not such great numbers, but they look pretty good compared to a sampling of non-craft retailers' same-store sales results: Kohl's. +0.4% ... Nordstrom, -1.7% ... Target, -2.3% ... Sears, -3.1% ... Saks, -3.8% ... Limited, -4.0% ... J.C. Penney, -5.5% ... Pier 1 Imports -5.8% ... Federated, -6.5% ... Ann Taylor, -8.2% ... Barnes & Noble, -8.4% ... ShopKo, -8.4% ... Abercrombie & Fitch -10.0% ... May Department Stores, -11.4% ... Dillard's -12.0% ... Stein Mart, -12.9%.

The only retail segment that outperformed our industry was the dollar stores, which generally posted positive same-store sales.

The problems are obvious: Consumers preoccupied by the war; Easter falling later in the year; concern over a shaky economy, sharply rising unemployment; and higher gas and heating prices resulting in less discretionary income.

All this poses the question: How much will the economy pick up when the war ends? Businesses have been hesitant to expand and once they do, hopefully the unemployment rate will drop and consumer confidence -- and spending -- will increase.

But that poses another question: historically, our industry usually thrives in uncertain economic times as consumers turn to money-saving craft projects. But in recent years the industry has grown to the point where it appears to be so ingrained in the national economy that it seems to rise and fall with the economy, not against it.

A good sign: For the week ended Apr. 13, ABC News/Money magazine's Consumer Comfort Index jumped five points to its highest level in more than four months.

[ top ]

SARS KILLS AN INDUSTRY VETERAN

(Note: The following is an email from Bob Ferguson, an independent retailer in Redmond, WA.)

Our own Sierra Pacific Crafts group has been working to make other arrangements and will possibly send a team of buyers to the Orient in mid May, but for now, too many risks that outweigh the need for either sales or margins derived from direct imports this spring.

SARS is a little closer to our industry than some might realize with the death of Ms. Pei Ling Chong, 29, a former a buyer for the Ben Franklin group of stores in Singapore, and more recently a marketing manager for a display/trade show company in Singapore. She attended a couple of HIA shows while with the Ben stores.

I pieced together the story from the Internet via Reuters and others: Ms. Chong traveled from Singapore to Hong Kong on about Mar. 13th and stayed at the now infamous Metropole hotel, where many of Hong Kong SARS cases originated. She moved on to Beijing about Mar. 15th and worked in Beijing until becoming seriously ill and flying home on China Southern Air on Mar. 26th.

While in Beijing she twice went to local doctors who either misdiagnosed or did not have an answer for her about the seriousness of her illness. When she arrived in Singapore on Mar. 26th, she was met by her mother and they went to Singapore General Hospital. She was diagnosed immediately and send via ambulance to Tan Tock Seng hospital, which by this time had been designated by the Singapore government as the isolation hospital for SARS victims.

She remained in the hospital in serious or critical condition until her death on April 4th. At this time she is one of six people who have died in Singapore of the SARS virus.

Charles Swindle is right in his assessment of the current conditions in Hong Kong (published in the last issue of CLN), according to SPC's long-time agent there, Ms. Winnie Lo from TEI Ltd.

[ top ]

SARS UPDATE

1. Wal-Mart has not only forbidden employees to travel to the Orient, it has stopped them from visiting Toronto! The company also told employees who have recently returned from Asia or Toronto to stay home for 10 days for an "observation period."

2. A subscriber reminded us that two million people die every year from malaria spread by mosquitos. As of last Friday SARS has sickened 3,293 and killed 161.

3. The gift/toy show, Dongguan (DG Gifts 2003), has been postponed until Oct. 23-26 ... The Hong Kong Trade Development Council has given the exhibitors scheduled for this month's gift, housewares, and licensing shows the chance to cancel and receive a refund. The three shows are being combined into one show Apr. 28 - May 1, and a new show is being scheduled for July.

4. Bill Mangelsen of Greensward emailed from Hong Kong: "Stores are not running out of food, buildings are not empty, and they are not going to close the airport; some flights were cut, but a lot of flights have been cut back all over the world due to the U.S. attack on Iraq.... Not one of our shipments has been affected, and we do not anticipate any ongoing problems." You can email Bill at billmangelsen@greensward.com or visit www.greensward.com.hk.

5. Some of the most frightening stories were due to a 14-year-old kid hacking into a key website. Authorities caught him, but the China Post reported they couldn't figure out a law he'd broken. Apparently the legislature never thought to write a law banning such behavior.

[ top ]

SCRAPBOOK NEWS

1. Despite miserable weather, the Chicago Memories Expo Apr. 4 - 5, attracted 4,300+ scrappers and 48% more exhibitors than a year ago. As CLN reported, the earlier Expo in Las Vegas broke records, and the preliminary numbers for the May 2-3 Expo in Somerset, NJ are very strong. The final -- and biggest -- 2003 Expo will be in Orlando Oct. 10-11. Corporate memberships are now available. Visit www.memoriesexpo.com; call 740-452-4541; fax 740-452-2552; or email memories@offinger.com. For info on individual and retail membership and corporate sponsorships, visit www.memoriescommunity.com.

2. Storeowners should also consider joining the Memories Community, which sponsors the Expos and, among other things, bus tours of member stores.

3. Classes at the Chicago Expo featuring tags, new paper techniques, and color blocking were among the favorites. Quotes, tags, and shakers attracted a lot of interest.

4. Online registration has begun for the Great American Scrapbook Convention June 4-7 in Arlington, TX at www.greatamericanscrapbook.com. For info, email info@greatamericanscrapbook.com.

5. A site worth checking: www.clubscrap.com. Interesting paper/supply-of-the-month idea, with special programs for storeowners.

[ top ]

ACCI NEWS: GENERAL

The 2003 Assn. of Crafts & Creative Industries show will be July 18-20 Rosemont (Chicago). Among the highlights:

1. Compared to a year ago this date, the number of exhibitors is up 17.4% and booths are up 18.4%. The show is already larger than a year ago. BagWorks, Armour Products, Darice, Grace Publications, and Plaid are exhibiting, after missing last year. Krenik and MCG Textiles, who haven't exhibited in years, are returning, too. The only exhibit space left is the new exhibitor area (which already has 98 companies) and the last two aisles of Hall A.

2. ACCI will host the MarketCenter at Rosemont. It will look like a festive indoor market with winding streets, park benches, and streetlights. It will feature three unique trade pavilions showcasing 60+ vendors in beading, decorative painting, and miniatures. Bead exhibitors will offer upscale handmade beads, findings, jewelry, and more. Paints, brushes, instruction books, and supplies will be found in the "Decorative Painting Pavilion," sponsored by the Society of Decorative Painters. The "Miniatures Pavilion," sponsored by the Miniatures Industry Assn. of America will feature handcrafted miniatures, dollhouses, and kits. (For info on exhibiting in the MarketCenter, contact ACCI.)

In addition, the convention center will be the site of the Art Glass Show. One trade badge will allow entry into both shows and the MarketCenter, and any member of any participating association can receive discounts to all the classes.

3. Another unique feature of the show is the House That Crafts Built, a four-room home showcasing hundreds of functional and fashionable home dec craft projects. Projects are being created by designer members of ACCI and the Society of Craft Designers. Building sponsors are Delta, Duncan, Plaid, and Walnut Hollow. For sponsorship info (a $2,000 donation is required) call Tracia Williams at 407-677-6929 or email traciaw@earthlink.net. For Profiles of BagWorks, Plaid, Walnut Hollow, and the Society of Craft Designers, and ACCI, click HERE

4. Three Chicago Ronald McDonald Houses will be the recipients of charitable donations made in conjunction with the House That Crafts Built. Donations will be made via a mailbox located at the House display. Ronald McDonald will be at the show on Friday.

5. The Guide To The Craft Industry (retailer and vendor versions) has been updated at www.accicrafts.org.

[ top ]

ACCI NEWS: BUYERS

1. Attendees can register for the show and sign up for classes on ACCI's website. The buyer registration kit, which includes the class schedule, will be available online May 6.

2. The Retail Summit is a series of seminars held on July 17. The 2003 lineup includes Doug Hall speaking on "MEANINGFUL Marketing -- Selling MORE with LESS Effort." Hall is a best-selling author, Founder/CEO of the Eureka! Ranch, and host of Public Radio Int.'s Brain Brew ... Pam Danziger will speak on "Why People Buy Things They Don't Need -- So You Can Sell More." She is the founder of Unity Marketing, a market research/consulting firm specializing in luxury and emotional marketing. Her second seminar is "Connecting with the Consumer: The New Retailing Challenge" ... Ken Banks, who has more than 30 years of retail marketing and branding experience, will lead two sessions, "Dare To Be Different, But Check with the Customer First" and "What Successful Stores Have in Common." Each seminar is an hour long. ACCI members can purchase a discounted pass for all five sessions for $95. Individual tickets are $25 for ACCI members, $55 for non-members.

Note: Membership in ACCI is $75, which is more than made up for by free admission to the show, discounts on seminars, etc.

3. The latest addition to ACCI's Retail Seminar series is online. It's "Seeing Through Your Customers' Eyes," by Debbie Allen, a well known business speaker/consultant. Visit www.accicrafts.org and click on "Virtual Trade Show,." then "Business Seminars."

[ top ]

ACCI NEWS: EXHIBITORS

1. The deadline for exhibitors to sign up to conduct a demo in the Interactive Zone at the show has been extended to May 23rd. Sign up forms are in the Exhibitor Kit, or call 888-360-2224. There is only one, larger, centrally-located Zone this year and it will include the House That Crafts Built, so the traffic should be heavy.

2. The "Virtual Trade Show" is now open at www.accicrafts.org, and includes a "New Product Gallery" and "Print-a-Project." These enable trade show exhibitors to display their products and provide project sheets to retailers year round. For samples, visit www.e-offinger.net/accivts/vtsfind.cfm and www.accicrafts.org/vts_project.htm.

3. The third installment of the Trade Show Marketing series, "Who Is Your Target," is online at www.accicrafts.org/steve_miller_target_3.pdf. The series is written by internationally-recognized marketing strategist Steve Miller.

4. For more info, visit www.accicrafts.org; call 888-360-2224 or 740-452-4541; fax 740-452-2552; email accishow@offinger.com. For info on the Society of Craft Designers call 740-452-4541; email scd@offinger.com; or visit www.craftdesigners.org.

[ top ]

PRISCILLASCLUB.COM PREMIERS

The queen of decorative painting is at it again. Priscilla Hauser, the founder of the Society of Decorative Painters, has opened PriscillasClub.com, an online e-zine/classroom for everyone from beginning painters, crafters, and home dec enthusiasts to experienced decorative painters.

A major element in the club is the painting lessons by Priscilla, which are available in both streaming video and AVC (animated vidclip) and are specifically designed for use on home computers with dial-up modems that can't access video. AVC utilizes flash animation technology to bring captured video clips to life.

A new project or painting-skill lesson will be added every week. Other features include guest artists, a pictorial painting glossary, tips, special bargains, new product info, and a link to ArtistClub.com for consumers wishing to buy supplies, books, and videos. Priscilla is quick to point out that the club will include craft and home dec projects, too.

There are three 12-month membership options: a) a basic online subscription for $59.40; b) an off-line subscription with all video lessons on VHS and craft projects with printable project instructions, patterns, and worksheets on CD-ROM, mailed quarterly for $89.00; and c) a premium subscription which combines the on- and off-line subscriptions, for $150.

[ top ]

MOVING YOUR BUSINESS: A WORD TO THE WISE

(Note: A few months ago a well-established company moved to a different state. Here's a report on the hassles involved.)

We're just now getting back into full production swing. The planned and physical parts of the move went very well, but we've been inundated with various system and equipment problems in getting set up at our new location.

We've come to expect things not to work as expected -- DSL lines, email, phone/fax systems, postal delivery, software, desktop printers, and on and on.

And don't mention service! A number of technical service reps have given us inaccurate information and in one case, a rep was so rude that we requested to work with someone else. We've also discovered that when two or more companies are involved in a system, the "other company" is always responsible. Unfortunately, you eventually run out of companies.

Many systems have become so complex that the true problem becomes determining where to turn for troubleshooting assistance. Expensive repair/service people and consultants have spent many hours and days solving (and in several cases, not solving) well-defined problems. When all else failed, we found our own solutions through a lot of research and trial and error.

There have been some bright moments -- people who have made an extra effort to assist us and service reps who are friendly and knowledgeable. If only these bright moments weren't so overshadowed by the frustrating ones. -- Midsize industry manufacturer

[ top ]

EMAIL: STEALING FROM DESIGNERS

Thanks for reporting on the issue of stealing designs from designers, and to the anonymous person who was brave enough to step forward and tell us about it. For the artist, this is a serious issue and one that has been impacting our side of the industry.

This very topic and the issue of "knock-offs" or "buy-sells" is of hot conversation lately amongst the artists. The "supplier" and "manufacturing" side of the business continues to eat away the business opportunities and profits from our artists, making it harder and harder for them to exist. The Arts and Crafts Assn. of America looks forward to opening communications in order to make the industry better for all involved. -- Linda Powers, President, ACAA. Visit www.artsandcraftsassoc.com.

[ top ]

CLN's ONLINE PRODUCT PREVIEW

To see photos and details of new products, click HERE.

[ top ]

RANDOM NOTES, RANDOM THOUGHTS

1. I guess we don't have to pass the hat for Wal-Mart CEO Lee Scott. He was paid $18.29 million in 2002, Reuters reported. That's almost 61 times as much money as George W. Bush was paid for being President. I don't know if this is relevant or not, but many years ago baseball slugger Babe Ruth signed a contract that would pay more than the current President. When asked if he thought that was fair, Ruth answered, "Well, I had a better year than he did."

2. Here's a trend I see no sign of ending: "virtual" classes and trade shows on the computer. Now Priscilla Hauser is actually teaching online at PriscillasClub.com. I predict soon LOTS of classes -- basic knitting, crochet, sewing, flower arranging, etc. -- will be taught online.

Now ACCI has a "virtual trade show" at www.accicrafts.org. And soon the Society of Decorative Painters will have a virtual version of its national Convention in Indianapolis, June 9-15. After the Convention, visitors to www.decorativepainters.org will see all the exhibits and see photographs of exhibitor booths and products. (For a Profile of SCD, click Here.)

As computers become faster, teaching and product videos will be much more common. That could completely change our ideas about classes, demos -- and even trade shows.

[ top ]

MISCELLANEOUS NEWS

SEWING. Joan Campbell submitted her resignation as Exec VP of the Home Sewing Assn., effective May 9. Until a search is completed for a new executive director, Joyce Perhac of ProShow, Inc., will oversee the daily administrative activities of the HSA office.

KIDS. As of Friday, FAO Inc. was scrambling to keep its stores open -- Zany Brainy, FAO Schwarz, and Right Start. The company was supposed to emerge from bankruptcy on Friday, but financing fell apart. Then in an eleventh-hour bankruptcy court hearing, FAO said additional support from its vendors and lenders enabled it to reach a final agreement and it expects to emerge from Chapt. 11 early this week. Liquidation is still a possibility. The court also approved a contingency plan that would liquidate the company if the reorganization plan fails.

INDEPENDENTS. The newly elected Board of Directors of Sierra Pacific Crafts: President Don Marski, Hannah's Home Accents; VP Kim Donahue, Tall Mouse; Treasurer Dan Weaver, Ben Franklin Crafts; Secretary Chuck Porter, Porter's; and Past President Adrian Taylor, Ben Franklin Crafts. Other board members include Paul Johnson, Ben Franklin Crafts; Margie Trentlage, Crafts Galore; and Mike Williams, Craft Warehouse. SPC members own 60 stores from Hawaii to New Hampshire.

QUOTATION. "Based on interviews conducted early this year by Service Industry Research Systems, [customer service] scores at Wal-Mart's discount and supercenter outlets have dropped more than 20% since 1999. They are now slightly below the industry average, which itself has slipped in the same period." -- The Apr. 28 edition of Business Week

LOOKING FOR A PARTNER. Established licensor of independently owned craft retailers looking for joint venture partner for expansion into new retail venture. For more info, call Mike Hartnett, in confidence, at 309-925-5593 or email mike@clnonline.com.

KNITTING. The Knitting Guild Assn. (formerly The Knitting Guild of America) saw a 30% increase in attendance, to 600+, at the national convention/market in Burbank, despite the war starting and torrential rain. The number of booths was up 30%, too. The winners of the design competition held at the conference will be featured in the Fall issue of Cast On magazine. The next TKGA event is the Northeast Conference/Market, July 10-13, in Manchester, NH. For info, call 740-452-4541; fax 740-452-2552; email tkga@tkga.com; or visit www.tkga.com.

TV. HGTV's re-broadcast of Carol Duvall's Hobbies and Crafts 2003 is scheduled to air on HGTV on Apr. 26 at 5:00 pm EDT. The show was filmed on location at the Jan. HIA show.

BUDGET. Legislation has passed freezing the price of postage stamps until at least 2006.

STOCK. Michaels has repurchased an additional one million shares of the company's common stock since the end of fiscal 2002 under its stock repurchase plans.

CHAPT. 11 Kmart's emergence from bankruptcy, scheduled for this month, has been postponed due to "legal wrangling," reported Retail Merchandiser. (Comment: What? Lawyers arguing?!?!?)

RELIGION? If you want to read about an interesting organization, visit www.churchofcraft.org and read about the Church of Craft. No, we're not kidding. The "Church" has been profiled on National Public Radio.

PEOPLE. Thomas Rogers resigned as Chair/CEO of Primedia, publisher of Crafts, Craftrends, Creating Keepsakes, and other industry-related magazines ... Industry veteran Pete Rutley is Sales/Marketing VP for Tsukineko ... Harvey Kanter is President of Aaron Bros.

KIDS. Michaels' annual Summer Arts & Crafts Camp is July 7-11, at all Michaels stores. There are morning sessions for 5- to 8-year-olds, and afternoons for kids 9-12.

[ top ]

BUSINESS PROFILE: CORPORATE FINANCE ASSOCIATES

The craft industry is currently going through consolidation. Like other industries, this has changed the way consumers buy their supplies, as well as how suppliers must produce and sell them to retailers. Many years ago consumers bought their hardware, prescriptions, and candy at local "Mom and Pop" stores.

The days of company reps visiting "Mom and Pop" stores to count inventory to see if they need more product have been largely replaced by EDI. In addition, the impact of large retailers and shortened consumer cycles has pressured suppliers into providing a broader range of products and support.

Whether the consolidation is good or not, it is happening and it will affect everyone differently. Consumers adjust to the changes most easily. The big retailers already have access to the capital resources and the advisors needed to benefit from the trend. Suppliers are now realizing that they will also need professional assistance to survive and prosper.

Consolidation is nothing new to Corporate Finance Associates (CFA). The company specializes in assisting the owners of private companies on the sale, merger, valuation, and expansion of their businesses. With 40 offices in North America (plus European affiliates), CFA helps owners sell their businesses at the best price and terms, as well as assists businesses in identifying acquisition targets to assist in their growth and diversification.

CFA has acted as advisors to 3,500+ business owners over the past 47 years and has added significant value to these transactions with our industry contacts, market knowledge, proprietary databases, and experienced dealmakers.

CFA understands the unique needs of its clients and does not expose them indiscriminately. CFA execs appreciate the sensitivity of each transaction and pride themselves on their ability to protect each client's confidentiality. Disclosures guidelines are pre-authorized by our client and carefully tailored to address the special requirements of the parties involved.

The partner owned organization is staffed by seasoned executives with years of operating and dealmaking experience in a wide range of professional disciplines in most industries. Industry specialists work with regional transaction teams to bring the greatest benefit to CFA's clients. This allows for an organized marketing approach with "troops on the ground" where needed.

ROLODEX: Jeffrey Y. Zelka, Managing Director (specialist in craft/hobby, insurance, packaging, and apparel). 52 Tall Oaks Dr., East Brunswick, NJ 08816. 732-613-1323; fax 732-613-4589; email jzelka@cfaw.com; visit www.cfa-ny.com.

[ top ]

THE CREATIVE NETWORK: JOB OPENINGS

To see a sampling of the current job openings and to contact The Creative Network, click on the "Jobs" button in the left hand column.

[ top ]

THE CLN RETAIL INDEX

A. C. Moore (ACMR). Last*: 16.25 ... Change**: +0.75
Hancock Fabrics (HKF). Last*: 14.53 ... Change**: +0.63
Jo-Ann Stores (JAS.A) [a]. Last*: 24.29 ... Change**: +4.29
Michaels (MIK). Last*: 28.70 ... Change**: +2.40
Rag Shops (RAGS). Last*: 2.98 ... Change**: UNC
Wal-Mart (WMT). Last*: 55.41 ... Change**: +0.81
CLN Retail Index. Last*: 142.16 ... Change**: +6.7%
Dow Jones Index. Last*: 8,337.65 ... Change**: +0.7%
*April 18 ** from April 4 [a] voting share Prices are exclusive of dividends

[ top ]

WORDS OF ENCOURAGEMENT

(Note: I recently had a colonoscopy -- results were fine -- and a sympathetic subscriber emailed this note to me:)

A physician claims these are comments from his patients made while he was performing colonoscopies:

1. "Take it easy, Doc, you're boldly going where no man has gone before."
2. "Find Amelia Earhart yet?"
3. "Can you hear me NOW?"
4. "Are we there yet? Are we there yet? Are we there yet?"
5. "You know, in Arkansas, we're now legally married."
6. "Any sign of the trapped miners, Chief?"
7. "You put your left hand in, you take your left hand out. You do the Hokey Pokey...."
8. "Hey! Now I know how a Muppet feels!"
9. "If your hand doesn't fit, you must acquit!"
10. "Hey, Doc, let me know if you find my dignity."
11. "You used to be an executive at Enron, didn't you?"
12. "Could you tell my wife, that my head is not, in fact, up there?"

[ top ]

REMINDERS

1. For more information on how your business can be the subject of a "Business Profile" or have products/photos included in the "CLN's Online Product Preview, call Mike Hartnett at 309-925-5593 or email mike@clnonline.com.
2. Paid subscribers are invited to have their website evaluated by Lynn Carlisle of Carlisle Communications. She'll check the site and provide a confidential assessment and suggestions for improvement. Just email mike@clnonline.com or ljc@carlislecommunications.com.
3. If you want a hard-copy of this issue, click on "Printer Friendly version".
4. If your company is a paid subscriber, everyone in the main office is welcome to register, free. Just click on "Current Subscribers Click Here To Register."
5. If you want to recommend CLN to a friend, use the "Tell Your Friends" box on the home page.
6. Creative Leisure News is published on the first and third Mondays of each month. Your next issue will be Monday, May 5.

[ top ]
xxx